FAQ
Frequently asked questions about RunMyPharmacy.
Everything you need to know about the pharmacy management system, POS software, inventory tracking, and online store. Can't find your answer? Contact our team.
Who is RunMyPharmacy built for?
RunMyPharmacy brings billing, inventory and reporting together for medical stores, chemists and independent pharmacies. International subscription pricing is shown in USD. Confirm your operational requirements with our team before onboarding.
Can I search medicines by salt or formula?
Yes. Search in the POS and inventory matches brand names, generic (salt) names and active ingredients, so staff can find an alternative when a brand is out of stock.
What is RunMyPharmacy?
RunMyPharmacy is a cloud-based pharmacy management system that includes a full pharmacy POS with barcode scanning, inventory management with batch and expiry tracking, supplier purchase order management, sales analytics, prescription management, and a built-in online pharmacy store — all in one platform.
Is RunMyPharmacy free to use?
RunMyPharmacy is free during early access, with full access to every feature and no credit card required. After early access the planned international price is USD 9.99 per month with unlimited bills. Pharmacies that join during early access keep USD 9.99 per month for life, and we give 30 days' notice before billing starts.
Does RunMyPharmacy work with barcode scanners?
Yes. Any USB or Bluetooth barcode scanner works with RunMyPharmacy immediately — no drivers or configuration needed. Supported formats include CODE128, EAN13, UPC-A, CODE39, and QR codes. Products are found and added to the cart in under one second.
How does RunMyPharmacy handle pharmacy inventory?
RunMyPharmacy tracks every product by batch with full expiry date management, real-time low-stock alerts, shelf address labelling, category organisation, and supplier purchase orders. Stock levels update automatically at the point of sale and when deliveries are received.
Can I run an online store with RunMyPharmacy?
Yes. Every pharmacy account includes a built-in online store with a unique public URL. Customers can browse products, place delivery or pickup orders, and track their order status. Online orders sync instantly with your inventory and sales history.
What user roles does RunMyPharmacy support?
RunMyPharmacy supports five roles: Admin (full access), Manager (operations, purchasing and reports), Pharmacist (POS, sales, inventory view and shelf management), Cashier (POS and sales) and Doctor (patients, prescriptions and appointments). Each role has clearly defined permissions enforced at the application level.
Is pharmacy data secure in RunMyPharmacy?
Yes. RunMyPharmacy uses JWT authentication, rate-limited API endpoints, and strict multi-tenant data isolation — every pharmacy account's data is completely separated from all others. No cross-account access is possible.
How long does it take to set up RunMyPharmacy?
Most pharmacies are operational within 5–10 minutes of creating an account. You create your account, add your products with barcodes, configure your settings, and you're ready to process sales.
Does RunMyPharmacy support prescription management?
Yes. RunMyPharmacy includes a dedicated prescription management module with digital prescription records, patient profiles, a dispensing queue, appointment scheduling, and direct POS integration for seamless dispensing.
Can I export data from RunMyPharmacy?
Yes. Sales reports for any date range can be exported to CSV from the reports page at any time. This makes it straightforward to share data with accountants, auditors, or management for review.
Still have questions?
Our team responds to all enquiries within 24–48 business hours.